The following policy is offered by 5.11 Tactical in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection laws and regulations.
5.11 Tactical has a 30-day returns policy. You may return your merchandise to 5.11 Tactical within 30 days upon the receipt of your product.
5.11 will only issue refunds for returned merchandise, exchanges are unable to be processed at this time.
Refunds will be applied to original credit card used at the time of purchase.
Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems.
5.11 Tactical will only honor returns on orders placed directly with 5.11 Tactical. 5.11 Tactical will not honor returns on merchandise purchased at retail locations. In the event that the retail store where you purchased the item is no longer in business or reachable, 511tactical.com.au will exchange the merchandise for that of equal value. 511tactical.com.au does not accept returns from purchases made outside Australia. Shipping charges will only be covered by 5.11 Tactical in the event of a return or exchange of a defective product, or a shipping error.
Before unpacking or using the products make sure it’s the correct item that you ordered. If you try footwear on only do so on carpet or clean non-abrasive floor. Any sign of dirt, scuffs or wear on the sole will void the refund.
5.11 Product may be returned only if:
1. The item has not been used.
2. The item has no marks, scuffs, dirt, or stains.
3. The item is in a brand new re-sellable condition.
4. The packaging is intact with no marks, damage, sticky tape, etc.
5. The items tags have not been removed including hang tags and stickers.
6. All items are returned including packaging, parts/accessories, etc.
7. The return is received within 30 days of delivery.
You are entitled to consumer guarantees under the Competition and Consumer Act 2010 (Cth) which cannot be excluded. 5.11 limits all liability arising in connection with a breach of a consumer guarantee to, at 5.11's option, replacing the goods or supplying equivalent goods; repairing the goods; paying the cost of replacing the goods or of acquiring equivalent goods; or paying the cost of having the goods repaired. You acknowledge and agree that these remedies are the sole remedies for a breach of such guarantees and that it is fair and reasonable for 5.11 to rely on this clause.
No refunds will be given for items returned that are not in a re-sellable condition.
Please be sure to follow washing and handling instructions carefully as 5.11 Tactical does not give returns due to mis-washing of products.
To make a Return:
For returns please email us at firstname.lastname@example.org or call us at (02) 9790 2225 to obtain a Return Authorisation number, please ensure to provide your original order number. 5.11 Australia does not accept packages without an RA number. If an order is sent to our warehouse without an RA number it will be returned to sender.