Returns & Exchanges
5.11 Tactical has a 30-day returns and exchanges policy. You may return your merchandise to 5.11 Tactical within 30 days upon the receipt of your product.
Refunds will be applied to original credit card used at the time of purchase.
Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems.
In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.
5.11 Tactical will only honor returns on orders placed directly with 5.11 Tactical. 5.11 Tactical will not honor returns on merchandise purchased at retail locations. 5.11 tactical will only honor the exchange of product purchased from an authorized dealer. Exchange must be for the same product, or a product of the same value. In the event that the retail store where you purchased the item is no longer in business or reachable, 511tactical.com will exchange the merchandise for that of equal value. 511tactical.com does not accept returns or exchanges from purchases made outside the United States. Shipping charges will only be covered by 5.11 Tactical in the event of a return or exchange of a defective product, or a shipping error.
Gifts may be exchanged only if original hangtags are attached and the product has not been washed or worn. In the event that the style being returned is no longer available for exchange, a product of equal value may be substituted instead.
Please be sure to follow washing and handling instructions carefully as 5.11 Tactical does not give returns or exchanges due to mis-washing of products.
To make a Return or Exchange:
For returns and exchanges please email us at email@example.com or call us at (02) 9790 2225 to obtain a Return Authorisation number. 5.11 Australia does not accept packages without an RA number. If an order is sent to our warehouse without an RA number it will be returned to sender.